Returns & Refunds
Last updated: July 2026
Our Policy
We want you to love your order. If something isn't right, we're happy to help. Please read the details below before getting in touch.
Standard Items
You have 14 days from the date of delivery to request a return on standard (non-custom) items. Items must be unused, in their original condition, and returned in suitable packaging. The cost of return postage is the responsibility of the customer.
Custom & Personalised Pieces
Custom charm necklaces and bracelets designed through our builder are non-returnable and non-refundable unless they arrive damaged or faulty. This is because each piece is made to your personal specification.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Refunds
Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds are issued to the original payment method.
How to Return
To start a return, email us at maydayjewellers@outlook.com with your order details and reason for return. Please do not send items back without contacting us first.